Return Material Authorisation
If you have received a defective or malfunctioning part from EMPR®New Zealand, and
require it to be replaced, you can submit a request for Return Material Authorization
(RMA). Please click the following link and you will be directed to an online RMA
form.
Return Material Authorization Form
Parts Order Cancellation
If you have placed an order on EMPR®New Zealand and now require it to be cancelled,
it may be possible depending on the stage of delivery. To cancel an order, please
click the following link and you will be directed to an order cancellation online
form.
Order Cancellation Form
Business Partner Application
EMPR®New Zealand can offer your business or organisation additional benefits such
as discounted pricing, access to better part distribution and return procedures.
If you would like to apply for Business Partner with EMPR®New Zealand, please submit
an online application. The link below will direct you to an online Business Partner
Application form.
You must be logged in to access this form. If you dont have a login you can create one by clicking on the Create a New Account.
Credit Application
EMPR®New Zealand offers credit accounts to approved customers. If you would like
to apply for credit with EMPR®New Zealand, please submit an online application.
The link below will direct you to an online Credit Application form.
Note: You must be a Business Partner before applying for a Credit Account. To become a Business Partner please fill out the Business Partner Application using the link above.